Meet the claim criteria
Please ensure that your claim meets the claim criteria, or it may be automatically denied.
State Growth will not accept any claims for:
- damage occurring on a road that is not managed by State Growth
- claims for incidents that occurred more than 30 days ago
- damage resulting from extreme weather events or natural disasters
- damage due to debris (if it occurs in the normal course of driving)
- damage resulting from the actions of another road user
- damage resulting from criminal actions
- matters already the subject of an insurance claim, including reimbursement of an excess
- reimbursement of related costs, for example, towing or storage costs, alternate forms of travel during vehicle repairs
- damage to tyres with an aspect ratio (profile) of 40% or less, or damage to the associated rims.
Gather claim information
To submit a claim, you will need to advise:
- the time, date, and exact location of the alleged incident
- type of damage (for example, damaged tyre, chipped windscreen)
- alleged cause of damage (for example, pothole, tree hitting car, slasher threw up stones)
- reasons State Growth is liable for your damage or loss
- confirmation that you have not made any other claim for damage with any other party, including your own insurer.
To confirm what you tell us in your claim, we’ll ask you to provide supporting documents. Getting your documents ready will make it easier for you to claim.
At a minimum you will need:
- a tax invoice, or at least one written quotation, to support the amount you are claiming
- photos of the damage to support your claim
You should also submit other relevant documentation that may support your claim, such as:
- police report
- loss adjustor report
- dash camera footage
- map references.
Ready to proceed?
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If you wish to make more than one claim, you will need to submit a new claim form for each incident.