The Department of State Growth contracts public transport services, including bus and ferry services. As part of managing these contracts, State Growth regularly receives feedback from members of the public.
State Growth is committed to building a culture of customer service excellence through a proactive, customer-first approach to feedback management. We acknowledge the right to provide feedback and raise a complaint, and to receive a timely and appropriate response to the matters raised.
Feedback helps us to understand customers’ experiences and provides insight for continuous improvement.
Prior to submitting this form, please review our Feedback Management Policy (PDF 169KB) (WORD 301KB).
Feedback details
Provide your feedback below. Please be as specific as possible and include the following if relevant:
- date and time
- location of incident and/or bus stop/ferry terminal
- service operator (eg. Metro, Tassielink, Redline)
- service or route number.
Personal Information Protection Statement
You are providing information to the Department of State Growth, which will manage that information in accordance with the Personal Information Protection Act 2004 and the Privacy Policy Statement (PDF 121KB) - Privacy Policy Statement (WORD 17KB).
The personal information collected here will be used by the Department and may be disclosed to other authorities, including the Registrar of Motor Vehicles and the Transport Commission, for the purpose of administering the Passenger Transport Services Act 2011, Passenger Transport Services Regulations 2013 and associated laws.
Failure to provide this information may result in your feedback not being processed or records not being properly maintained. The Department may also use the information for related purposes, or disclose it to third parties in circumstances allowed for by the law.
You have the right to ask the Department to give you access to the personal information you have provided. You may be charged a fee for this service.